Saturday, 7:40 pm. 23 unread messages.
"Bhaiya 2 kg aata, 1 Amul butter aur 6 ande bhej do, kitna hua?"
Sharma ji is billing three customers at the counter. By the time he can type a reply, she has ordered from a quick-commerce app.
It isn't that kirana owners don't care. Two hands can't bill and type at the same time, and customers write in every mix of Hindi, English and their own language.